[Action required] API changes announcement for existing customers

Note: This announcement applies to API customers that are registered to a Prototype and Developer plans.

Hello all!

We are writing to inform you that a new set of plans is replacing our current application plans (Prototype and Developer plans) and prices.

As of 10th May 2022, the Prototype and Developer plans will no longer be operational. Oxford Dictionaries API will offer two new plans:

- Introductory plan
- Unlimited plan

For Prototype and Developer plan customers, changes are happening between 12th April 2022 and 10th May 2022. So do not worry! You will have time to check the options and choose how you wish to proceed using our data by selecting the Introductory or Unlimited plan.

For further instructions on how to change plans, and for more information, please visit our new plans announcement page.

Link: https://developer.oxforddictionaries.com/new-plans-announcement

If you have any questions, please feel free to leave us a comment or reach us at our Contact Us page. (https://developer.oxforddictionaries.com/contact-us)

The Oxford dictionaries API team

How to get in touch with the team?

iliniilini Member

Hi,
I've sent a couple of messages through the website to enquire about the Enterprise plan but received no answer. I also sent a message via Twitter but to no avail. What is the best way to talk to somebody?
Thank you.

Comments

  • TaisFukushimaTaisFukushima Member, Administrator, Moderator admin

    Hello @ilini

    We are sorry that we missed your emails and messages. I have checked, and it seems that one of our license managers have responded to your Enterprise plan request. Please, let me know if you need any help from us here as well.

    Apologies for any inconvenience.

  • SimoneSimone Administrator admin
    edited September 2021

    Hi @ilini
    Oh, my apologies for the inconvenience.
    The best way to reach out to the team about the API plans is indeed through the site, and the reason why you haven't yet received a response is because the team are having to deal with an usually large volume of enquiries.
    You should have got an automatic response with a number of days a response is likely to take, which sometimes goes to the junk folder - it's usually 5 working days, but now it is taking longer because of the unusually busy period.
    Let me know if it takes longer than that, and my apologies again as I'm conscious that this is inconvenient and frustrating!

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