App works in Basic mode but not in Free mode

Hello,

I was using the paid Basic mode because my original code was inefficient and required lots of server hits. Now that my code is efficient and doesn't use so many responses, I downgraded to Free. My app isn't live yet and there's still a lot of UI work to do, so I'll go back to paid if there are enough players to warrant it.

But now my app doesn't work in free mode; I just get 403 responses. I tried registering a new API, but that didn't work. How can I get my app to work in free mode?

Thanks,

Eli

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Comments

  • SimoneSimone Administrator admin

    Hi @egarfinkel99
    I've passed your query on to my colleagues, and they're looking into it.
    I'll let you know as soon as they get back to me.

  • egarfinkel99egarfinkel99 Member

    Thank you!

  • AmosDuveenAmosDuveen Member, Administrator, Moderator admin

    HI @egarfinkel99,

    We are aware of the issue and are working to resolve it meanwhile, my colleague will continue the conversation on email.

    Unfortunately, we are not likely to be able to fix anything soon but I expect your account will automatically unblock on Wednesday with the new month. Please let us know if this does not happen as we will have to do more investigation.

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